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Two-way threads pinned per client · WhatsApp Business, Email, SMS, Portal. DPDP consent register with per-channel opt-in / opt-out and full audit log.
Open threads · unread
23
across 18 clients · 4 escalated
Replied today
14
+3 vs Mon · Aarti 7 · Nishant 5 · Priya 2
Response · p50
18m
business-hour baseline · 24m on WhatsApp
Response · p95
2h 40m
SLA 4h · 2 breaches this week
Awaiting consent
6
WhatsApp 3 · SMS marketing 2 · Voice 1
DPDP suppressions · 30d
11
outbound blocked · reason: no active consent
| From | Last message | Channel | Family | Owner | Unread | Messages | Last | Actions |
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AV
Aditya Vakil
+91 99204 40012 ·
aditya@vakilassoc.in ·
Client · Reference to Shah family · Owner Aarti K.
SLA · replied 18m ago
Reply via
to Aditya Vakil · consented channels: WhatsApp / Email / Portal
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Autosaved 12s ago · 34 words
| Channel | Status | Granted | Method / notes | Actions |
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